LLN… Not an afterthought TOOLKIT

In the Aged Services Sector, it is critical that workers have the necessary competence in language, literacy and numeracy (LLN) to undertake their jobs effectively and efficiently. Having the appropriate skills enables people to fully participate in the workforce, enjoy their job and better contribute to quality services.

Effective communication is central to a functional workplace and is especially important when working with the more vulnerable in our community, including older people.

For the purpose of this toolkit, LLN skills are defined as the range of learning, reading, writing, oral communication, numeracy and digital literacy skills required to participate in work.

Sometimes LLN Skills are thought of as the basic skills of being able to read and write, or they can be associated with entry-level positions in the workforce. However, LLN skills underpin all areas of work in the aged services environment. From CEO to carer to hospitality roles, LLN skills can influence the performance of workplace tasks. Everyone at all levels within an organisation can improve their LLN skills and we all have a role to play to create a culture of learning and improvement in the workplace.

Aged & Community Services Tasmania (ACST) supports the development and delivery of projects to build the essential skills of the Aged Services Sector in Tasmania. Through participation in previous 26/TEN LLN projects our Sectors has demonstrated a strong commitment to supporting staff to develop the language, literacy and numeracy skills necessary for providing quality service to clients.

The intent of this Toolkit is to support Aged Services Sector employees to enhance and develop their existing LLN skills. It contains practical information for aged services employers, training providers and managers to strengthen existing employment and recruitment processes by ensuring that LLN skills requirements are aligned with job roles.

By embedding the essential skills of LLN into our everyday work, we will ensure a cycle of continuous quality improvement in the sector and, most importantly, in the delivery of quality services to our clients.

We hope you find this toolkit both practical and helpful.

What is in the TOOLKIT

This Toolkit is made up of information, templates and resources to help your organisation consider the essential skills of language, literacy and numeracy in its everyday operational processes. It recommends a methodical approach that encompasses the employment cycle from the point of recruitment. However, sections or individual tools from the Toolkit can be adapted and used independently.

The information, templates and tools are available in both PDF and Word format so they can be modified to your organisation’s requirements and context. They can be used to implement new procedures or to modify existing practices to address the LLN needs within your workplace.

The Toolkit is designed to be flexible to allow organisations to implement the whole process, pick up relevant parts, or customise it to meet their own needs.

The kit comprises:

How to use the TOOLKIT

In the Aged Services Sector, it is critical that workers have the necessary competence in language, literacy and numeracy (LLN) to undertake their jobs effectively and efficiently. Having the appropriate skills enables people to fully participate in the workforce, enjoy their job and better contribute to quality services.
Effective communication is central to a functional workplace and is especially important when working with the more vulnerable in our community, including older people.

For the purpose of this toolkit, LLN skills are defined as the range of learning, reading, writing, oral communication, numeracy and digital literacy skills required to participate in work. 

Download IconDownload the LLN … Not an afterthought Toolkit

Download the Tools

Professional Development and Job Role

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Download IconLLN Support Care Worker Position Description
Download IconLLN Support Care Worker Job Role Profile
Download IconLLN Registered Nurse Level 1 Position Description
Download IconLLN Registered Nurse Level 1 Job Role Profile
Download IconLLN Leisure and Lifestyle Assistant Position Description
Download IconLLN Leisure and Lifestyle Assistant Job Role Profile
Download IconLLN Hotel and Hospitality Services Position Description
Download IconLLN Hotel and Hospitality Job Role Profile
Download IconLLN Administration Officer Position Description
Download IconLLN Administration Officer Job Role Profile

LLN Policies

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Download IconLLN Staff Training Development Policy
Download IconLLN Staff Performance and Appraisal Policy
Download IconLLN Recruitment, Selection and Orientation Policy
Download IconLanguage. Literacy and Numeracy Policy

LLN Tools

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Download IconOrganisational LLN Development Plan (Example)
Download Icon Organisational Language, Literacy and Numeracy Development Plan
Download IconReview of current LLN Practices Checklist
Download IconPersonal LLN Development Plan